Extremely Poor Telkom Service

<p>I signed a contract with Telkom a few years ago and I started to experience connection problems for the past year. The internet kept disconnecting all the time - every 10-20 seconds. I phoned Telkom and explained to them the problem and the only reason they could give me was that I must upgrade my contract - which means that I must pay more and receive less. I mean a contract is a contract and I choose to stay on the contract I currently have. From there on the connection got worse every day and I decided that I can't continue paying for a service that I don't receive at all. I'll rather look for another service provider then I decided to cancel the contract on 1 March 2017 and I gave Telkom 1 month notice. I scanned the cancellation forms and sent it through to them. I also requested them to refund me for the R100.00 on the one account and R154 .00 on the other account. (Note: The reason for the 2nd account was that after 1 month I could not access the internet anymore and found out that someone else somewhere in the Western Cape was using that specific number and they had to give me another number). Back to the main story - One month passed and they deducted the "last" payment as arranged. The next month came and they deducted again, I've phone them and asked them why they still deduct payments for a contract that is already closed. They informed me they are still busy working on the cancellation, and the refund department are also still busy investigating. The next month came and Telkom deducted again , this time it was double the amount. I phoned Telkom again and asked them why the contract is not yet cancelled. They didn't really know and they said they are still working on the cancellation and requested me to e-mail the cancellation forms again. I then e-mailed the forms again through on 31 May 2017. On 3 June 2017 I received an Invoice from Telkom for the amount of R597.00..... What is going on!!, why is this contract not yet closed and where is my refund for the credit on my account?? </p>