Extremely poor tecnical service

My business lines went down one week ago. I have no means of communication with my clients and no internet. I have loggend three telephonic fault reports with telkom. It took me more than two hours on mu cellphone to get this done. I was refferred from person to person repeatedly. I was promised that the tecnician would come either today or the next day for the past week and still nothing has been done. Imwent to Telkom at WOODLANDS to have my business line diverted to my cellphone. Iwas told this would take 2-4 hours. Its now two days later and the divert is still not activated. Telkom is a very poorly managed company with very poor service delibery!!!!Due to Telkom my business is making a loss.