Extremely poor support and internet speeds from Telkom.

I have been having issues with internet speed on my Telkom contract since around April this year. A case took months to resolve but I continued to use their services when it seemed I finally had a decent internet connection since they were still the most cost-effective. At no point was anyone willing to tell me what my internet speed should be or send me my contract. I have asked many times. I continued to pay the full amount of the contract each month despite the poor service. My contract eventually ended and I continued on a month to month. I ran out of bundles in November and enquired about the LTE bundles they were offering and claiming the speeds were faster. This was after receiving an SMS stating that LTE was now enabled in my area. I went online to search for coverage on their website which gave me the result that the area was not covered - so I called in. The consultant assured me the LTE bundles would work. I also asked if the bundle would still work if I removed the sim from the Wi-fi router and used it in a cellphone - again the answer was yes, so I purhased the bundle anticipating good speeds.

The LTE speeds were no where near impressive with my devices giving me the notification that I was disconnected every now and then.

I continued to struggle with this over some time. I evenualy needed to use the sim in a phonme - it didnt work. I called in and setting were sent to my phone and it worked briefly but still slow. Today, the router and phone have extremely slow speeds- to give you an idea - it took 40min to download a 7mb app updat, viewing whatsapp statuses is failing , sending a whatsapp text take minutes , intsagram will not update my feed , it will not load a google search result etc. I am trying to get some ork done but I am wasting a lot of time trying to resolve this instead.

I have been on the line with Telkom for the past min. During this call, I have been told I do not have LTE coverage and that I have already used some of the recurring bundles ( this is a ******* because the LTE Bundle has an expiry date and will be forfeited without me using the rest of it if it is automatically using the other recurring bundles - it is slow regardless of which network it is on).

I only have one telkom sim and I am told they cannot call me back on another line to troublshoot - Funny enough they are willing to call you to pester you to sign up for contracts but will not call back existing customers for technical issues.

I am extremely disappointed in Telkom's service and want a refund for the LTE bundle as it is not what was promised and I was advised incorrectly before purchasing.

A surprisingly large amount of data is actually being used at these speeds. It is such a struggle that I literally fall sleep trying to watch something , load pages or download apps.

I currently cannot even succefully run a speed test.

After being placed on hold for over 30min they simply ended the call.