Extremely poor services

Good day

To whom it may concern. My services is suspended without any notice and with account paid up to date. Telkom which is another State owned enterprise like to ***** people's money while we as customers are going through very dificult times under covid 19 regulations and lockdown period. Business is not as it was before lockdown. Then Telkom punishes there clients through this lockdown period charging them R 202.70 for unpaid debit orders. This while president Ramapossa ask service providers do work together with there clients. My services which app**** for and signed for is supposed to be an amount of R 335.00 per month. Telkom debited my account on the last day of the month. Since I started making manual payments Telkom charged me an extra R 202.70 for debit order rejection fees while the bank also charge me unpaid debit order fees. Like for instance on the date for the month of August the debit went of on the 01/09/20 I paid my services of R 335.00 on the 08/09/20 and were charged R 202.70 unpaid debit order. Then for the month of September debit was taken for R 500.00 on the 01/10/20. I did a online banking transfer on the 17/10/20 for an amount of R 538.00 which Telkom customer care provided me with an amount of R 537.40. My invoice for that month included this arrears amount with a total of R 575.40 due on the 31/10/20. Telkom already tried to debit my account on the 15/10/20 for an amount of R 1075.40 resulting in unpaid debit order with no permission to debit my account on the date. Then I get charged for another unpaid debit order fee of R 202.70 already due on my payment due for the end of November. I made a stop order on Telkom not to take money from my account and have asked them on many occasions to remove the debit order, because they take more money and also on dates which is not agreed on. This is totally unexceptable during the lockdown and Telkom must really uptade there system to provide customer care to there customers and not to Telkom care. Please assist me to remove the debit order from my account. My bank already made a stop order against Telkom. Payments wil be made through online banking transfers. Thank you.

Kind regards Luzaan