Extremely Poor Service – Urgent Resolution Required

I am writing to express my extreme frustration and disappointment with the service I have received.

On Sunday, 12 October, I purchased R50 airtime via my FNB app. After the airtime was successfully loaded, I immediately bought a 1GB Social Bundle for R42. To date, I have not received the bundle, even though the R42 was deducted from my balance. Furthermore, I did not receive the R50 free minutes that I normally get with airtime purchases.

I have tried repeatedly to contact Telkom via phone but could not get through. I have also sent three emails regarding this issue but have received no response whatsoever. This level of service is completely unacceptable.

I am disgusted by this treatment. If this matter is not resolved immediately, I will have no choice but to switch to another network and share my experience publicly to warn other customers.

I expect a prompt resolution to this issue.