Extremely poor service (Telkom Vaal Mall)

Billed for three months on a data contract and I was still not able to use that data. They did a SIM swap for me as they said the SIM was faulty and I paid R100 for it, but the new Sim still did not work. They tried to cancelled the faulty contract that could not be resolved by their technical department for three months and opened a new one for me. Now I am billed double, I am billed for the new contract that they opened for me and the old contract that did not work and cannot be cancelled.

I have never seen such a level of poor service for the past +/- 10 years with Telkom, something is terribly wrong with Telkom. I am so frustrated and I feel cheated.