Extremely Poor Service – Residential Account Incorrectly Treated as a Business Account

Account no *** I am extremely disappointed with Telkom’s service and customer support.

I am a **residential customer**, yet Telkom is billing me as though I have a **Telkom Business account**. My invoice clearly reflects charges that I do not understand or agree with, and despite trying to resolve this issue, it has been extremely difficult to get hold of Telkom and speak to someone who can actually assist.

My August 2026 invoice shows a total amount due of **R1,100.50**, including an alleged outstanding balance of **R425.01**. The invoice also states that a previous payment was received and then later rejected. I am trying to understand and resolve these billing discrepancies, but Telkom's customer service process makes it incredibly difficult to get assistance.

To make matters worse, Telkom was supposed to debit my account again on **31 August 2026**, but no debit was processed. I am now concerned that this will result in further charges, arrears or service disruption, despite the fact that I am actively trying to resolve the matter.

I should not have to spend hours trying to reach Telkom to correct an account that should simply be classified correctly as **residential**.

I would like Telkom to:

1. Correct my account classification from **Business to Residential**. 2. Provide a full breakdown and explanation of the **R425.01 outstanding balance**. 3. Correct any incorrect charges resulting from the wrong account classification. 4. Confirm why the debit order was not processed on 31 August 2026. 5. Confirm the correct amount that I actually owe. 6. Ensure that I am **not penalised, charged interest, or disconnected** due to an issue caused by Telkom's billing/account administration.

This has been an extremely frustrating experience. Customers should not have to battle this much simply to get their account corrected and billed properly.

**Telkom, please resolve this matter urgently and provide proper feedback instead of making customers repeatedly chase your call centre.**