EXTREMELY POOR SERVICE RECEIVED BY TELKOM QUOTE NO csn24560

Good day

On 05/02/2023I visited the telkom website and noted that when you pre-order any of the galaxy s23s you get the upgraded storage as well as the Galaxy tab s6 lite. I saw this as a good deal and app**** for the below as an upgrade. The next day I was contacted by your sales consultant and advised that the deal would apply to the first 5000 people and proceed to upgrade to the s23 plus.

I have now on the 16/02/2023 received the S23 plus but only the cellphone @512gb. NO Galaxy S6 tab lite was received.

When I called the contact center to enquire about the table I was advised that I only app**** for the s23 plus which is incorrect I immediately asked the consultant to escalate and up until now have not received any calls.

I am deeply disadvantaged by the incompetence of your sales team please could you assist with a solution to my problem.

FYI to date I have not received any contact confirming my upgrade.

I have also check your website and found that you are still running the promotion so stock should not be an issue, Please see screenshot below.