Extremely Poor Service on a Business Line

<p>We have been without a line for approximately 6 weeks. After weeks of c alling we started formally documenting the communication with telkom as per below. Furthermore we are trying to move our line to a new building for 2 weeks now which apparently the techs can't do as there is a fault on the line. I need the line moved as I have my builders standing as we cannot have a construction zone in our office. Who pays for the loss of business and standing time? Who pays for the phone calls and time for people to sit on hold for hours on end? This is not acceptable at all. This is a business and we are losing business because of the lack of service delivery. </p> <p> </p> <p>Summary of communication after first 2 faults were completely ignored. </p> <p>Third Fault report</p> <p>19.10.2016 @ 1.14pm</p> <p>Called to report Fault – was told that there would be a charge of R1157.00 if the fault was not with Telkom.</p> <p> ********** 187 – 31CNI191016</p> <p> ********** 889 – 375CNK191016</p> <p> </p> <p>20.10 at 11.45 – spoke with Unathi – they had allocated someone but it would depend on the work load for the day.</p> <p> </p> <p>21.10 at 4.16 pm</p> <p>Spoke with Thando – said Tech was on site [we have not seen anyone] but call was dispatched to another Tech</p> <p>We must call again tomorrow to check on status.</p> <p> </p> <p>24.10.2016 Cindy at 11.20am apparently handed over to cable department – apparently someone did come [we did not see anyone] and reported the matter to the above mentioned department.</p> <p> </p> <p>25/10 – report to Daisy Telecoms - Hi – apparently Telkom can now not move the lines as there is a fault!!!! They have had this fault reporting for three or more weeks now – not sure how this will impact on the service tomorrow.</p> <p> </p> <p>Please contact Telkom to find out what on earth is going on!</p> <p> </p> <p>30.10.2016 – Spoke with Caroline – apparently the exchange had been struck by lightening and she would expedite the matter. (please note all neighbours lines are in perfect working order so forgive me if I find this hard to beleive) </p> <p> </p> <p>01 November 2016 – Spoke to Gugu – said that it had been handed over to a technician – that to hold on she would advise – held on for 15minutes before call was cut off.</p> <p>02/11/2016 – Spoke to Joseph who agreed it was unacceptable – would get Tech Manager or Supervisor to Call – still waiting.</p> <p>03.11.2016 8:00 am Spoke to Mbali – she said that nobody had been assigned but would get her Supervisor to call back. We are still waiting</p>