Extremely poor service is the norm

<p>My internet is down....again....this has happened multiple times now and Telkom generally takes weeks to fix it. This time when I call their response is "we do not know what the problem is". I called mweb as well and they metioned that there is a problem at the exchange and Telkom should send a technician. I have been on hold with Telkom for ages and nothing is done to address the fault. I am paying for a service that I am not benefitting from! If Telkom cannot fix the problem they need to reimburse their clients for the time period that the internet has been down. I am currently looking at other internet providers as I am tired of these endless problems</p>