Extremely poor service, ***********!

<p>I ordered a mobile device online towards the end of Feb 2017. I received a call from them in mid march saying that my order had been approved and i should expect delivery within 2 to 5 days. After not receiving anything within the specified time, i called their call centre, and after waiting for almost 20 mins, they told me that the there had been a delay and that i should receive my device by the end of the week. I asked for a reference number/order number numerous times during that call, but the agent kept making up funny excuses, which i thought was odd. I nevertheless gave them the benefit of the doubt. After not receiving anything by the end of that week, i called their call centre once again. This time the agent told me that they had no record of my order online and that the agent whohad initially processed my application would call me to explain. </p> <p>I have once posted 2 compalints on via their webiste, for which i am still to receive a response. t</p> <p> </p> <p>This morning i received an SMS from Telkom saying that my order had been shceduled for delivery today. I followed the link to the couriers website to track the order and noted that it was scheduled for delivery in Witbank. I found this odd as i live in Cape Town so didnt understand why the order tracking said Secunda. I called the courier company and provided them withj the tracking number sent to me by Telkom and they told me that the order was in fact scheduled for delivery in Secunda and was not mine but for someone else.</p> <p>why am i getting delivery updates for an order that is not mine and why havent i received any feedback regarding my order?? An also if you have mixed my details with someone else's i could potentially be billed for something that isnt mine!</p>