Extremely Poor Service- Frustrating

Problem 1 is that I Have had a problem with the landline since January 2016 which was intermittent. Despite many phone calls and sms's the fault persisted because a branch has fallen on the telephone line. Subsequently the line is dead and if faults are reported they are simply cleared without the problem being solved. Tried to phone 10210 again this morning but after the usual delay was cut off.<br> <br> Problern 2 is that I have entered into a contract with Telkom for their uncapped wireless internet and although the initial process was not plain sailing it is working, however, I have tried to cancel the old ADSL/internet without success. Was sent from pillar to post by the call centre (5 different persons) and eventually told I must send an e-mail which was done without a response received (think the e-mail address does not exist). Then I went to the Festival Mall Telkom shop and was told that they cannot help but was handed a form to complete which was to be e-mailed to the cancellations department which was done, but despite requesting confirmation of the cancellation nothing happens. Speaking to the call centre is not helpful. What a mess!