Extremely poor service from the Telkom mobile department.

I have Telkom fixed LTE at home and requested a cancellation of the service on the 23rd of February 2020. There is a pending order on my web portal and I wanted to confirm that this was for the requested cancellation which I logged at a Telkom store. I spoke to Siphesihle Mbatha as the mobile call centre and he said that he can see the pending order on my profile but is unable to see what the order is for. I then asked to speak to his manager to check if he is able to see what the pending order is for on my profile. The manager Jabullile Malete was unwilling to speak to me and just told the call operator that he would not be able to see what the order is for.

So in the whole of Telkom they cannot see what is happening on their own systems. No wonder Telkom is bankrupt.

I then phoned the home department and spoke to a lady, she was able to see what the pending order was for and confirmed that the cancellation was scheduled for the 23rd of March.

So my question is how can the mobile department not see anything on their systems regarding this order and someone from a department that has nothing to do with mobile internet can access my profile and see what is going on?

I am very unhappy with the service I received from the mobile department at Telkom and will never again purchase any Telkom service or refer anyone to you.