Extremely poor service from TelkomSa

I have been trying to enquire about the Telkom debit order of R 497.35, which I reversed and paid R129.00 because I did not get any help.

My understanding was that one of my contracts expired on the 22nd of June 2025, therefore I shouldnt be charges for the device included in that contract.

I have logged into the Telkom profile to understand what was happening and the options for me to be assisted were as below:

1. Call customer service number: I have phoned Telkom customer service and held for 30 minutes for someone to assist me and unfortunately I had to hang because nobody came through and I cant spend the that longer waiting for someone to answer me.

2. Log the request for callback: After numerous requests for callbacks (more than 8), I only got not more than 4 calls from the service team, 1 was a missed call which did not ring for more than 5 seconds and the other calls when I answer they hang up on me. I never got a chance to speak to service urgent.

3. Reverse the Debit order:I had no other option but to reverse the debit order of R497.35 as suggested and pay R129.00 through the Telkom profile for data contract. Even after this reversal and payment, nobody contacted me to enquire about the reversal nor acknowledge the payment I made, only sms'es were sent to me to notify me of the unpaids. Despite the suggestion/option availed for me to reverse the debit order, Telkom now is charging over a thousand rand, im not sure what is it for.

I would like to understand, why was I charged full amount on the 25th when my contract expired on the 22nd.

Secondly, please breakdown how the amount got to over a thousand rand when I paid R129.00.