Extremely poor service from Telkom Technicians

My internet ceased working at about 10h00 on Friday 01 March 2019. I tried for most of the day to get hold of Telkom online and that didn't work. I finally managed to get a response when I called 10210. The person who answered the phone said that the Technicians didn't work on the weekend but that she would email the one assigned to me to action the fault. On Monday 04 March 2019, I phoned several times and was told that the Technician was aware of the issue and would attend to it. I then got an sms stating that the issue had been cleared. I immediately responded and said that it had not and then twice phoned Telkom to the same effect.

This morning, Tuesday 05 March 2019, I got the same verbiage from the person answering the phone - the phone answerers appear to be genuinely concerned at my plight but said that the Technician was on the case.

When I phoned this afternoon (still Tuesday), I was told that the System had said that the Technician had sms'd me stating that the issue was resolved and that if I had any query, I should contact him. NO SUCH SMS was delivered to my phone and, in any event, THE SITUATION WAS NOT RESOLVED!

I work from home and have Netflix which relies on the internet. I have had to use my mobile phone (which I am doing now) to access the internet - at great cost to me!

Telkom provides exceptionally bad internet support service and I am now seeking Fibre options.