EXTREMELY POOR SERVICE FROM TELKOM & OPEN SERVE

Poorest service ever. Reported fault 18CTZ240320 on Telkom business line at 9h00 pm on 24 March - the fibre box is dead (does not come on at all when switched on). Took modem to Telkom Menlyn where they confirmed box is faulty and that I must logg fault on Fribre Line. I called later in day - they said technician would come on 25 March at 9h45 in morning. After 11h00 when no technician came, I called to find out what is going on. During 11h00 and 15h00 I called 7 times .... they could not tell me what is going on apart from that a new technician has not been dispatched. They said the technician will check the ports at the box in street during the last call. On all 7 calls I told them my fibre box in my house is faulty .... why is the technician working on ports in the street????? On the 5th call I got an escalation ref no 36512. The last support lady (Asanda Jonas) promissed that the supervisor would call me as he was out when I asked to speak to him. I am still waiting. How is it possible that Telkom can treat a business client with one of their top packages like this? If my employees treated my customers like this and gave this poor service, I would fire them! Very very disappointed with Telkom! They expect me to pay on time ... which I have done for the past 12 years .... and this is how they deliver service???? Shame on Telkom! I hope they have the decency to reply to this.