Extremely poor service from Telkom online

On 22/01/2021 I apply for a new contract on a laptop combo online. One of the consultants phone me and ask all the questions for a new contract and said we are pre-approved. On the 26/01/2021 R349 was deducted from my bank account and still I haven't receive any documentation regards the deal. Today 28/01/2021 when I phone to find out what is the status on the deal I was informed that the deal was cancelled because of INVALID DEAL CODE. They said I must phone 10213 for our money to be refund. When I phoned 10213 they said I must phone 10210 option 2. I must use 707220 as a ref. nr. when I did that the guy I spoke to said he need a telephone nr. when I explained I do not have 1 and explained the whole situation he cut the line.