Extremely poor service from Telkom Clearwater

I had the worst experience at Telkom Clearwater mall. The gentleman by the name of Nkanyezi Ndlovu. I went into the store to request for the settlement to settle the account, the gentleman pulled a statement and showed me the settlement amount. I then informed him that one of the routers were ****** when my car was ****** on Friday and ask if he can locate it, he showed the map that shows were the router is at, I asked to have that map printed to take to the police so that they can trace the location of the router he refused and told me about the Popi act. Fine given I ask for the email of the store manager I’m told that they not allowed to give out the email address. I asked for the Twam leader email by the name of Zenith Khumalo again I was told I can’t get the email address.

Out of frustration I said I’m not leaving until I get those email addresses instead of making means for me to get the email addresses a centre security officer was called to take me out of the store saying I’m disturbing customers whilst I’m a customer who has two contracts with them. All this happened yesterday the 2nd September 2025. The lady who was receiving customers at the entrance was rude and unprofessional. The entire stuff were standing as a group and looking at us as if we were not even deserving to be in the store. I was told that the branch manager by the name of Bella Precious is not in the store and the team leader as well. So the store was left without a supervisor or manager to attend to customers complains. No email should be given out. What kind of poor service is this. After the entire commotion I still requested for the settlement and I was told it’s a read only I can’t get a copy of my own account settlement.