Extremely poor service from Telkom. Billing query still not resolved !!!!

I was billed for subscriptions which I am not aware of and makes absolutely no sense. I went to the nearest Telkom store to query my bill and was informed I need to contact Telkom for more information and assistance. I contacted Telkom and was informed that I was billed for subscriptions as my account was not capped when renewing my contract. I sent proof to Telkom showing that I have requested my account to be capped and asked them to fix my bill and send me the correct bill in order for me to make the correct payment. I contacted Telkom 6 times, spoke to 6 different consultants and my query has still not been resolved ..... I have been struggling to resolve my billing query for 2 months now !!!!My account has been suspended and my account has been handed over.