Extremely poor service from Telkom!

Been struggling with Telkom for far over a year to get 1 item removed from my account. I cancelled all services with Telkom and moved to fiber provided through Vox. Even after sharing the original cancellation with Telkom several times, they keep sending me a bill for services that I can not consume. Today they send me a final notice even though I am waiting for their feedback on where the issue is on their side with regards updating platforms to reflect that I am no longer a client.

What is more frustrating there is no contact details, so again I have to suffer through the call center to try get assistance (which they can not provide) to try get to someone that can review my request (at this point I believe these individuals do not exist).

Will try go through the process again but absolutely shocking that we have to struggle through this admin, get final notice sent if we have tried to confirm service cancellation and it is most likely due to admin issues in Telkom...