Extremely poor service from Telkom

Extremely poor customer service. I had Vuma fibre installed and chose to use Telkom as service provider. Telkom installed a router at my home, and I had to contact Telkom and provide them with a VT number. After the first call they told me the internet will be connected within 48 hours. this never happened. I had phoned several times and each and every time I get the same response. They tell me that they will send a request to their IT staff to enable the account. Every time I waited for 48 hours, only to see that the connection is still not okay. This has been going on for weeks already. I also got hold of a lady called Liezel who works in a management position. Unfortunately I got more empty promises and no action. Should anyone be considering to use Telkom as service provider, please dont. You will regret it.