Extremely poor service from Telkom

I am a existing Telkom client for 24 years with a 10 meg adsl line - i app**** for a upgrade to Fibre 20 meg uncapped on the 18/06/2018 through VUMATEL with Telkom as my ISP. Vumatel installed the fibre on the 21/06/2018 already and since then i have been busy with Telkom to get my profile or account activated, i have been phoning the call centre on 10213 options 1,1,2 and each time i was informed that someone would contact me to arrange delivery of my new modem and that they would get back to me within 24 hours, this has now been going on for 3 and a half weeks with still no success. I eventually received a call from a Telkom manager on the 13/07/2018 stating that he would resolve the issue but i am still waiting now again - my original application code with vumatel was VT-18 ********** 4 , when Vumatel installed i received a new code VT-EDP-OB-1054 this code has been given to telkom each time i phoned them, my existing telephone service with telkom is ********** 403, the service received so far is beyond poor and i am hoping that i will get somewhere now with logging it on hello peter