Extremely Poor Service From Telkom

I have requested my ADSL line to be moved. Firstly it took me almost a week to get a reference number. I phoned on the Monday. The Wednesday when I followed up they said that they do not pick up an order. I then placed it online. On the Thursday afternoon I phoned them again and they could again not pick up any orders so I placed it again and eventually on Friday they picked up the order. The Tuesday after I have moved I phoned 10210 and enquired on when the technician would come out they said that the technician was scheduled for the 14th. The morning of the 14th my wife phoned me and told me that the technician is there and that he wants to know where the line must be installed. A while later she phoned me again and said there was a problem at the telkom pole. There was a tree growing over the pole so he could not reach the connections. He notified her that he would need to arrange one of their contractors to assist and would return on the 16th to finish. He never came and I have left numerous messages for him to contact me through the consultants on 10210 who sent him emails. My neighbour has gone so far as to cut down the lower half of the tree but we cannot do anything further without damaging the telkom lines. Somewhere, somehow we need to take action against telkom for the extreme poor service delivery. When you don't pay your account they are quick to cut your services or hand you over to their debt collection agency but when it comes to service delivery, there is none. I am in the IT industry and I have a huge amount of people I know who is constantly struggling with telkom. Enough is now enough. My landline number is ********** 483