Extremely poor Service from Telkom

The services from Telkom has been terrible, we migrated from ADSL to LTE, and we were told that it would be seamless. Not the case, ADSL was cut off last Monday 9 September 2019, the LTE Router was delivered Wednesday 11 September 2019, and started working within the hour. Wednesday morning, 18 September 2019, no Internet connectivity, disconnected, after working perfectly for a week, after numerous calls to various Telkom numbers, we logged a call (Ref ***), and even Telkom at Mall of Africa could not assist. We called today Friday 20 September 2019, 3:00 PM, to get a status update on the call, only to be told that it is still in progress, after 2 days of reporting the fault and can only be escalated after 3 days, and no Supervisor is available to speak to. Please can something be done to assist in getting this fault/problem resolved, as nobody wants to take ownership of this issue and assist?