Extremely poor service from staff and cancellation issues

<p>I went in on the 5th May to the Mall@Reds Telkom branch to cancel my contract. The staff were EXTREMELY unfriendly and unhelpful - they were more interested in the social media on their mobile phones than helping customers. They gave the impression that I was interupting them.</p> <p>Filled out the form and they took a copy of my ID. I told them with was extremely urgent as I was leaving the country on the 14th. I told them they need to make a note that I am ONLY to be contacted via email, however I gave my dad's cell number as an alternative. Since then, I have not heard anything from Telkom.</p> <p>On the 25th of May I got a email adress of a lady (with difficulty) and sent an enquiry. They kept bouncing me around and kept telling me I need to fill in a form and email it, despite the fact that I have a refernce number!</p> <p>Now they have deducted June's debit while I am not using the internet line!</p> <p>I also found the system of cancellations very difficult as I do not have a telephone number, as I onlyhave a fibre internet line.</p>