Extremely poor service

I have 5 renewals ready for update 1 is actually on it's way with the courier but they will not let me do my other 4 has they say I have 2 old accounts with amounts written off and have past the prescription period. No one at telkom can help me resolve the issues and pass it from person to person I am so over there excuses and extremely poor service all I would like is for my 4 renewals to be done immediately before I take the matter to social media, Icasa, Waspa, ombudsman and the credit consumer council. If money was outstanding why renew 1 contract and not the other and in the beginning g of the year they renewed 2 other lines and when my lines were recently suspended how did they reactivate it if money was outstanding. I need to speak to someone from telkom that has at least 2 brains cells that can help me sort the matter out urgently.