EXTREMELY POOR SERVICE-CALL CLOSED-NOT RESOLVED

On 15.09.2015 we locked a faulty line with Telkom Ref no 61CTZ160915, on 17.09.2015 it was still not resolved and was escalated ref no 747193. Our problem was never resolved. When you phone from Telkom lines you can come through, however if you phone from any cell phone network we are not available.<br> <br> The call was closed on 23.09.2015 without the problem being resolved and without anybody being at our premises to see what the problem is. TRIED SEVERAL TIMES TO PHONE, BUT THE *** SAYS IT IS INCORRECT (???), THE DON'T ANSWER *** NOR 10111<br> <br> We booked a new call on 30.09.2015 Ref no 503CTZ300915 and nobody has been here as yet.<br> <br> WE ARE TRYING TO RUN A BUSINESS BUT IT IS NOT EASY OR POSSIBLE WITHOUT THE TELEPHONE LINE.<br>