Extremely poor service at Telkom Centurion

Around 6 weeks ago, my wife and I went to Telkom Centurion Mall branch to take out a Fibre package (which was on special at the time). We were assisted by Shadrack. I was not allowed into the store as our current LTE account is on my wife's name. My heavily pregnant wife was told that I could not inquire on her behalf and that she needed to go stand in the line and do it herself.

When being assisted, Shadrack was unable to retrieve documents from a USB stick and said that they could only assist her once she brought hard copies of these documents to the store (by the way, Telkom also does not have WiFi in their store, so we could not email them these documents). She returned to the store with the hard copies, and to our disgusts, she was informed by someone else that the documents were NOT required in the first place, and that the special had now lapsed.

She proceeded to sign a contract (which is now more expensive due to the special lapsing) for a Fibre router, as we already have Fibre Telkom lines installed at home.

She was advised that the router would be installed within three weeks (which is already ridiculous) and that we could await a call from them to arrange. Subsequently, she was contacted to sign further outstanding document which were omitted when she signed the contract in store.

It has now been 4 weeks since we signed up for Fibre, and Shadrack, nor his manager, Katlego, are able to provide any feedback whatsoever. We have been unable to get hold of the store manager for the last two weeks, as he is always out or unavailable. When we were finally able to get hold of him today, he displayed a rude and arrogant attitude.

Katlego told us that, "It is a free country, so we are welcome to report him or his subordinates". He had absolute NO willingness to do the bare minimum in order to get us connected. We were told to just wait some more.

Our Telkom LTE line has in the interim also stopped working. After various calls and numerous trips to Telkom Centurion, we were informed that they cannot assist us with the problem, as they do not know what is wrong. We have been loyal, paying customers at Telkom, and are now sitting without any form of internet, and unable to work from home as a result of Telkom Centurion's lack of service.

I do NOT recommend Telkom Centurion, or Telkom as a service provider. Unfortunately we are stuck with Telkom Fibre lines and do not have any alternative.