Extremely poor service and uselessness of Telkom support

As a new customer with Telkom before I could even make use of the subscription signed up for. I have already had poor and extremely bad service from them. The contact centre is not helpful and I would go as far as saying useless. Today it's been a week since the installation was done for adsl and my account is still not activated and when contacting the customer service centre (call centre) each and every department passes the buck to the other and apparently activation is pending because the installation was not booked off, of which the installer came me a reference number. Not that only do they send you from one department to the other. The call centre agents drops your call resulting in having to call back. Cancelling ones service is not a possibility because they ask for an account number etc of which also has not been communicated and due to the fact that the activation is not done, there is no account link on my profile... Oh and when I submitted a complaint online I was suppose to be contacted within 48 hours and we're on days 3 (almost 72 hours). At this point I have run out of possibilities in getting this sorted or escalating this to a higher level.