Extremely Poor Service and Unresolved Issue with Samsung Device

I am extremely disappointed with the service I’ve received from Telkom. My husband and I took a contract that included two Samsung A53 devices. A few months later, my husband's phone suddenly went blank and stopped working. We took it to the Dobsonville branch, where the consultant assessed it and confirmed there were no scratches or damage to the phone. It was then booked in for repairs.

However, we later received an email from the repair center stating the phone was damaged and had scratches all over. This was completely untrue, as the device was in perfect condition when we handed it in. Despite multiple calls and emails explaining the situation and requesting an investigation, Telkom has done nothing to resolve the issue. It's been nearly a year, and we still don’t have the phone back.

What’s worse is that the phone is insured, yet the repair center is now demanding that we pay to have the phone released. Telkom has been unhelpful and unresponsive, and it feels like they simply don’t care about their customers once a contract is signed. I am deeply frustrated and disappointed by the lack of accountability and poor customer service.

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