Extremely Poor Service and Unjustified Billing from Telkom

I am extremely disappointed with the service I’ve received from Telkom. I’ve been consistently paying for my contract, yet Telkom kept increasing the amount without any prior notice or explanation. Eventually, they locked my SIM cards, even though I had made payments.

To make matters worse, I’ve been referred from one consultant to another, each one giving me different payment amounts and conflicting information. Despite making payments, it’s as if they were never recorded, and I’m still being treated like I haven’t paid a cent.

The level of service is completely unacceptable. There is zero communication, no accountability, and no transparency. I feel like Telkom does not value their customers at all — it’s a shame how such a big company can offer such inconsistent and frustrating customer service.

Telkom, you can do better. This experience has left me feeling disrespected and ignored. I would not recommend Telkom to anyone based on this.