Extremely poor service and processes

App**** for a contract online on tuesday the 20th Nov. Never received a call to tell me if whether my application was succesfull or not. Talked to them on the 26th and and they told me that my request was escalated. Called again on the 27th and they told me the same thing. Calld on the 28th and and they told me that the team leader will call me himself (Lies). I requested they call me bck today and they did and they told me they cannot assist me since they not working in the sales department. They said i should hold for the manager, and i did for 10 minutes. untill i hanged up. They told me they dont know whos dealing with my application (ineffecient processes). When i call the sales department i cnt go through. When i call cell direct I also cnt get through. I guess its a sign that i should move to another network.