Extremely Poor Service and No Support with Fiber Installation

Extremely Poor Service and No Support with Fiber Installation

I took out a fiber contract at Telkom Clearwater on the 25th of August, and up until today there has been no progress or clear communication about when a technician will come out for installation.

I was asked to pay a deposit to get a technician out, but because of delays on Telkom’s side, my proof of payment was only captured today — nearly 3 weeks later. After several calls, I contacted Vumatel, who informed me that Telkom has not even submitted the job request, which means they cannot send anyone to assist until that happens.

When I called Telkom customer service (10210), I spoke to Pelile, who was extremely rude and abrupt with me. I had to stop her and ask why she was being so disrespectful when I was speaking calmly and politely. Instead of helping me, she gave me conflicting information compared to what the in-store agent told me, leaving me even more frustrated.

I have been a loyal Telkom customer for over 10 years. I could have moved to another internet service provider with cheaper and better deals, but because I trusted Telkom, I chose to stay with them. Unfortunately, this trust has not been rewarded — instead I am met with poor service and no accountability.

My wife and I both work from home and it is unreasonable to be left without internet for almost 3 weeks, with no clear timeline or accountability.

This level of service is deeply disappointing, and I sincerely hope Telkom resolves this urgently.