EXTREMELY POOR SERVICE

I have a Wi-Fi with you (Telkom) for years now and I have been to your Forest hill branch, Centurion branch to have this matter resolved but seems like no one can assist me. Account number : ***. signed up a contract with you guys and agreed that it must be a debit order every month on my account, but upon to my surprise the account is in arrears every month and I am not sure as to why as there are available funds on my account.

2. I was told that when I signed up the deal was in special and the special ended (of which I have no issues with that).

3. My request was that deduct the correct amount so that this account won’t fall in arrears as I do not have time to pay the difference over the counter ( pep,checkers , etc) that was the main reason why I opted for a debit order.

4. I am always paying penalty fees on this account and reinstate amount for this line I am honestly tired of this nonsense now. I received another sms now saying that my account is in arrears with R505.72 ??? How’s that possible when I have simply asked you to debit on my account ?

Come on guys this is really disappointing and exhausting.

CAN YOU HELP ME WITH ONE THING ONLY ? CORRECT AMOUNT TO BE DEBITED SO THAT IT DOES NOT FALL INTO ARREARS ?

Please let me know if you can help me

Unathi ***