EXTREMELY POOR SERVICE

MY NAME IS IKRAAM ACHMAT. TELKOM MOBILE NUMBER IS ***. REASON FOR ME GIVING MY INFO SO FLAGRANTLY IS BECAUSE OF HOW ANNOYED I AM WITH THE SERVICE PROVIDER FOR THE COUPLE OF MONTHS, EVEN BEFORE THIS WHOLE LOCKDOWN. I HAVE PREVIOUSLY LODGED A COMPLAINT SAYING THAT I KEPT GETTING A MESSAGE ON MY SAMSUNG TAB S3, THAT THERE IS NO SIM CARD IN MY TAB AND YET FOR OVER 3 AND A HALF YEARS I HAVE, NOT ONLY BEEN USING THE SAME SIM CARD BUT ALSO THE SAME NUMBER FOR PERSONAL AND BUSINESS PURPOSES. AT THE END OF MARCH I WENT ONLINE TO PURCHASE A BUNDLE ON THEIR APP.....*180#......AND IT WAS FOR 11.5GB AND WAS ONLY CREDITED FOR 8GB...… I HAVE BEEN SINCE FORCED TO CONTINUE USING THIS HOPELESS AND ALMOST AGGRIVATING NETWORK BECAUSE OF THE LOCKDOWN AND NOT BEING ABLE TO GO TO ANOTHER NETWORK PROVIDER TO DO A COMPLETE POTING OF MY NUMBER AND BUSINESS. I AM SORT OF WELL ESTABLISHED IN MY BUSINESS AND IN MY COMMUNITY OF CLIENTS, FRIENDS AND FAMILY THAT I HAVE CONVINCED THAT I AM SO SATISFIED WITH TELKOM SERVICE, THAT I CONVINCED THEM TO SWITCH NETWORKS AND SERVICE PROVIDERS, BUT NOW AFTER ALL THIS AND NEARLY 5YRS LATER, I AM APOLOGISING TO THEM FOR THE MISTAKE I MADE RECOMMENDING THIS MESSED UP SERVICE. I HAVE NO OTHER RECOURSE AT THIS MOMENT BUT TO IMPLORE HELLO PETER TO STEP IN AS I AM SURE THAT I AM NOT THE ONLY PERSON THAT HAS OR IS STILL IN THIS POSITION/SITUATION. IT PAINS ME TO THINK THAT EVEN AFTER THIS COMPLAINT AND REVIEW, TELKOM WILL DO WHAT THEY ALWAYS DO AND THAT IS TO GET A CONSULTANT TO CALL YOU, TELL YOU WHAT TO DO ON THE PROBLEMED DEVICE AND THEN TELL YOU IF THAT DOESN'T WORK, TO HAVE THE DEVICE CHECKED BY THE NEAREST TELKOM OFFICE...…..GUESS WHAT...…. THIS IS NOT GOING TO HAPPEN RIGHT NOW BECAUSE OF THE LOCKDOWN, TELKOM WORKING WITH A SKELETON STAFF THAT IS WORKING FROM THEIR HOMES AND ANOTHER THING IS THAT THEY TELL YOU THAT EVERYTHING WILL ONLY BE ABLE TO BE SORTED AFTER THE LOCKDOWN...….. WHAT IN GOD'S NAME AM I SUPPOSED TO DO UNTIL THEN WITH NO NETWORK AND NO SERVICE PROVIDE IF THIS LOCKDOWN CONTINUES THE WAY IT IS AND ALREADY I AM HAVING PROBLEMS...…… FOR THE FIRST TIME IM MY ADULT LIFE I HAVE TO TELL A SERVICE PROVIDER TO REVIEW THEIR OWN WORK ETHICS AND ALSO, IN MY OPINION, THEIR QUESTIONABLE ADVERTISING REGARDING THEIR SO CALLED IMPECABLE SERVICE. Thank you for allowing me to vent but I am angry as all HECK right now...…...