Extremely poor service

I app**** for a Telkom account at Trade Route Mall and requested to have my account debited on a specific date. I was notified that my debit order will be deducted a day before. I logged a complaint with Veli the manager of trade route Telkom and he provided me with a reference number and assured me that he or his colleague would call me to provide me with progress regarding my issue. This did not happen and my account was debited. This resulted in it being rejected. Called the called centre spoke to team leader Menzi Mugubane who said the terms and conditions should have been explained....but of course I wasn't informed and my application form stated the 20th. Added to this if I received a red number which means I was not in the wrong. I asked Menzi if I could speak to someone higher then him and I was told to call back on Monday morning as the managers only work Monday to Friday. Veli's service along with the service of the call center agents Is poor. They are not centered around customer service at all. Quick to mention T's & C's after u have the contract. If I am a worthy customer I want this debit order issue resolved and a apology letter from Telkom.