Extremely poor service

I bought airtime through capitec bank on the 30th of much which I never received, Capitec then said it is Telkom’s problem after 7days of investigation, I then contacted Telkom on the seventh, spoke to Amanda Lumko, who then referred me to her “manager” Abraham Jacob, who asked for my bank statement and promised me that I will get my airtime within 24hrs which did not happen, I emailed Abraham Jacob on the 13th and he requested my number to follow up, and since then I have sent multiple emails with no response.