Extremely poor service

I have been given incorrect or false information regarding my queries just to get me to hang up when I call in to the telkom call center .

I have made countless web enquiries and chatted to a consultant on the Telkom App.

I have spoken to Ms Manamela on 11 August 2019 at 10:40am, she assured me my accounts will be reactivated within an hour or 48 hours and that the escalation was sent through already but she will resend it

I called Telkom on Tuesday, 13 August and was told that my accounts are being unlocked and I must restart my devices at 6pm on that day.

When my accounts were stil locked around 6:50pm, I decided to call Telkom again.

Then I called Telkom again on 13 August 2019, I was assisted by Ayanda at 7pm who informed me that his manager will ensure that my accounts are reactivated within the day (yesterday).

I called Telkom today, I spoke to Cindy at 7:03am and to my dismay she told me reactivation takes 4 to 48 hours. She will escalate the query to reactivation department again now.

So my query has been escalated more than 3 times yet no action has taken place. I am disgusted at the service received from Telkom.

I called telkom a few times today and was told by a male consultant that my accounts won't be activated until I pay a R20 odd rand... What a joke.