EXTREMELY POOR SERVICE

I got fibre installed 3/12 and since then phoning 20213 and 10210 daily. They keep on escalating and sending e-mails to different departments, but NOTHING happens. No one takes responsibility and they do NOT keep promises, not even the Team Leader Sibongo! Still waiting on the phone call he promised! I also got billed R999 fee for a service which is Not working, and according to the agreement on e-mail from Jared Mururan, there are NO installation fee or other fres on a 12m contract. Today my ADSL line was cut off, without the fibre being activated!. So 3 weeks later, No Internet. NO SERVICE!!!. Pathetic . Telkom, get this sorted immediately or take back your ****