EXTREMELY POOR SERVICE

We app**** for 5 x Free me contracts online under our existing business account and business name. We submitted the application form under our company name with all our company details and existing telkom account. For some unknown and surprising reason, telkom has opened a new account with a completely different account number in a personal name.

We have contacted telkom on several occasions by email and telephone to correct their mistake but up to today, 3 months later, nothing has changed. They now want us to physically visit a telkom store when the application was done online. This is unacceptable and very unprofessional.