extremely poor service

i made an online order on the 20 of June ,and i was informed i will receive my product after 7 days.up till today i haven't received the product i have been calling telkom every week ,sending emails and all the consultant says they re sorry and they will send out my product i am so frustrated because even today i haven't received my product yet.clearly telkom is rendering poor service and they don care about their clients.they are not putting clients first,i sent a complaint email and Cherlaine Oliphant said its being handled the haven't made any efforts to contact me or give me feedback.unhappy client