Extremely poor service

Item: Telkom
Rating: 1
Author: Ninke S

I app**** online for a Telkom package for my house in Kirkwood in the beginning of February. All I can do is phone the 10213 line, speaking to a different person each time giving me different answers. It is now JULY, still no Telkom line or internet services. PATHETIC. I have phoned the Telkom installer of the Kirkwood area, and my order seems to be in Park somewhere.

****ty service to say the least, hundreds of phonecalls each week, staying on the line for half an hour at a time. CANT DEAL!!!!!!!

Helpful (0)

Replies (2)

Telkom's replyOfficial

12 Jul 2018, 10:18

Good morning Ninke

Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.
Kind regards

Jawaad

Telkom Social Media Team

Best regards,

Telkom's reply12 Jul 2018, 10:18

Official

Good morning Ninke

Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.
Kind regards

Jawaad

Telkom Social Media Team

Best regards,

Ninke S's updateReviewer Update

12 Jul 2018, 15:52

I will appreciate any feedback at this stage. Thank you for responding. I do hope that this will get me somewhere and that the relevant Telkom representative will take this matter further. I still cannot get an open line phoning 10213. And the Telkom Installer in Kirkwood says that my order is in Park, they cannot take it further.

Ninke S's update12 Jul 2018, 15:52

Reviewer Update

Extremely poor service

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