DN
DELIWE N
1 reviews | Active since Mar 2014
19 Mar 2018, 14:04
Extremely Poor service
on the 18/03/2018 I increased my spending limit with R24, when I made a call its says insufficient airtime. I called the call centre they with no help, on the 19 03/2018 I called the call centre again I spoke to Nelisiwe Mkhize and transferred me to the manager called Noluthando Ngcobo and I hold for a good 20 minutes decide to call again they told me that the manager will call, till today I haven't received any call.
again I called today the consultant told me that she cant assist me, Telkom if you need donation from us request don't ********** us please. Should you bill me for something that I didn't used nizobana shame.
I even sent you guys an inbox via facebook no one called me
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Telkom's replyOfficial
12 Apr 2018, 09:56Hi DELIWE N
Thank you for making contact with us, we apologise for the late response.
Please be advised that as per our records spend limit was used for calls made, you are liable to pay for the usages of the spend limit.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply12 Apr 2018, 09:56
Official
Hi DELIWE N
Thank you for making contact with us, we apologise for the late response.
Please be advised that as per our records spend limit was used for calls made, you are liable to pay for the usages of the spend limit.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,