Extremely poor service

To whom can help me. I write to you as I have a great disappointment in the service I have been receiving from the service of telkom. It is sad to say we live in a country where bad service is the norm and no answer or solutions can be given just "pass the buck" attitude. I have had no telkom ADSL line for 3 weeks, ref 528CNK160817, the line is dead and I have called twice a week to ask what is going on with my service and I have gone to the midlands mall telkom shop in PMB only to be told your technician has the fault in hand. This problem has been going on since 16th August 2017. I run my home off the internet and my business and my wife's business, and as well as internet service providers and telkom I have had to pay in full for a service I have not had the luxury of using. I would like to know when my line will be on and when someone will sort it out. I pay my debt on time and I expect a service I have paid for and not a blank wall with any operator that says we cannot help a technician must sort it out. A week or so but three weeks is pushing the service level of a provider. I would like a senior to contact me and explain the problem or I will escalate this problem to any media source I can that will help get this problem sorted out. Pieter du Plessis **********