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Minah M

1 reviews | Active since May 2014

01 Sept 2016, 10:03

Extremely Poor Service

<p>I went to telkom in Main street JHB on the 25th august to port from mtn and i was assited by Xolani, the porting didnt take effect, i called their line and no one responded as ususal, a lady called me the following day and i specifically told her that i do not want to port anymore and i will remain with MTN. on the 30th of august i lost my network when i called MTN they advised that my line is with Telkom, i lost R165 worth of data and R13 airtime and what is worse the sim card that telkom gave me doesnt even work as well. I am extremely upset i want my funds back and a working line, my line hasnt been working for 2days now and i am losing business in the process because of Telkom's incompetency. I have been calling their line forever and they do not bother to pick up.</p>

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Replies (1)
Telkom
Telkom's reply02 Sept 2016, 10:30
Official

Hi Minah,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile Team for assistance.

Your reference number is AI***.

We apologise for any inconvenience caused.

Kind regards,

Ilhaam

Telkom Social Media

Best regards,