Extremely poor service 0

Have recently moved to a new house. Called telkom and did request a relocation of my line. This happened on the 27 of September 2018. Telkom came out to the new house to connect new line the week aftet logging the call. Upon inspection telkom tech found that line is not in order, line damaged and cant be restored. Told me they need to pull in a new line. Its now a month later and are being billed for the month of October yet with no line installion. This is the worst service that i ever received from telkom. Even after speaking to a few consultants they keep on saying 5 to 10 working days for relocation of service. Yet a month later and still no telkom tech to come and do the line installation. And to try and call telkom to find out the status of new line installation is impossible. Very poor service!!