Extremely Poor Response

In August 2015 I called Telkom on 10210 as I wanted to set up an ADSL Line at home. I waited for over 30 minutes on the phone and eventually disconnected the call after continuously listening to a voice recording saying we are experiencing high call volumes. I then went onto Telkom online and logged a query for the same ADSL line. Within minutes I received an email stating 'One of our agents will contact you with the best solution for your location.' with the following reference number: Ref. No: 154/11.08.2015. In November I receive a follow up email from Telkom asking me to call them on 10210. I was utterly shocked and could not believe that I was back at square one. In any event I humored them and called the same number and not to my surprise received the same voice recording saying we are experiencing high call volumes. This time I was clever enough to only wait for 5 minutes before I disconnected the call. I wonder whether Telkom actually has sufficient resources to support their products. We have no choice but to use Telkom until they are faced with proper competition.