Extremely poor internet speed and no customer service so far

Hi,

Unfortunately, I had to choose this platform as I am really fed up with TELKOM services.

I tried to call them few times in the span of 12 days to make them aware that my 40+40 GB plan that I took on 02nd January 2018 is not working appropriately.

I was been clearly informed before taking the contract that the speed availability is LTE in my area which is Century city, Cape Town.

Telkom has provide with Internet modem Huawei B315 which keeps showing the red signal and when it works it has no speed whatsoever,

I completely believe the co. is making huge profit by selling such deals when the coverage is so poor.

I have signed a contract with them for 24 months 369 PM on 02nd jan 2018

When the contract was 03rd days old since then I'm trying to let them know about an issue.

This morning when I called them they told me their systems are down and then I decided to take your help.

I would like to get my contract cancelled ASAP without any cancellation fees, as I have been trying to get in touch with them from the 03rd day when I signed the contract.

I cannot pay them for something which they can't deliver as agreed.

I would urge Hello peter to help me in this matter.

My details are as below.

Name: Piyush Khandelwal Passport no: J ********** contact no. ********** 486 Telkom plan: 369 Pm( 40+40GB Data Plan)

Regards, Piyush