Extremely Poor Customer Service – No Feedback or Delivery on Contract Upgrade

I am extremely disappointed with the level of service received from Telkom. I app**** for a contract upgrade and was informed on 2 May 2025 that the application had been confirmed and was being processed. I was told the device would be delivered within 5 to 7 working days, yet to date, I have not received any delivery or any form of communication or update from Telkom.

I have tried following up multiple times and have been sent from pillar to post by various customer care agents, none of whom are able to give me clear answers or assistance. It’s frustrating and completely unacceptable for a service provider of Telkom’s size to treat customers this way.

Tracking reference number: ***A

Please resolve this matter urgently or provide a full explanation and update on the status of my device.