Extremely Poor Customer Service Experience

I am extremely disappointed with the service I’ve received from Telkom. I placed an order some time ago and since then, I have not received any feedback or updates on the status of my order. Every time I call, the consultants promise to call me back – but they never do. This has happened multiple times, and it’s clear that there is a serious lack of follow-through and accountability.

As a customer, I expect at the very least to be kept informed. This level of service is unacceptable, and it’s frustrating to be constantly chasing after answers. I hope Telkom takes this feedback seriously and improves its communication and customer support.